Coimbatore to get Robot Assistants for better customer experience

Coimbatore to get Robot Assistants for better customer experience

You'd want to go to Coimbatore only to enjoy the unique experience of conversing with one of their specially built AI robots that stroll about the airport assisting passengers and authorities with various jobs. These robots were designed to deliver and encourage a variety of airport experiences. They will be walking throughout the airport, greeting guests and giving them any information they require.

The software employed in the robots is tailored to the Coimbatore airport, allowing it to exclusively give information and services related to the airport. These robots were to be introduced to the passengers, who will now have an experience like no other. Passengers will be able to obtain help desk information, convenience services, shop promotions, navigational aids, information about beverage outlets, and much more through these robots. If you want particular assistance from airport workers, it will also link you to them through a video call.

Speaking about this new move, the release mentioned, “With this, we are bringing the help desk to the passenger rather than the passenger approaching the help desk.” The airport officials also added that “The robots will move within the airport terminal bldg. floor and approach passengers, greet them, and ask if they need any information. Through them, passengers will be able to get many airport services and navigation help to their desired locations within the airport.”

It's amazing how we're incorporating AI-powered robots into various aspects to improve customer experience, and with airports being one of the most important places where we see not only Indian but also international travelers, it's a great way to demonstrate how far we've come in terms of technological advancements.